Accessibility and Inclusion Issues in Library Acquisitions: A Guideline to Evaluating and Marketing the Accessibility of Library E-Resources

Kerry A. Falloon


The purpose of this study is to emphasize accessibility and inclusion issues within academic libraries in the United States, specifically in compliance with the Americans with Disabilities Act (ADA) and other federal laws relevant to acquisition services. A review of best practices for evaluating, purchasing, and marketing electronic resources is undertaken with an understanding of U.S. federal law and regulations in relation to purchasing and marketing, specifically Section 508 of the Rehabilitation Act of 1973 and the ADA Standards for Accessible Design (2010). Few other recent studies document the exact application of evaluating products and services for users with disabilities in acquisition workflows and electronic resource implementation practices. As a model for other libraries, the author discusses using LibGuides as an outreach tool to disseminate information and documentation dedicated to disability issues among City University of New York (CUNY) librarians. The methodology of this study is to share best practices at the College of Staten Island (CSI) Library–CUNY with other academic libraries. The results will hopefully lead to more inclusive acquisition purchasing practices and more diverse marketing initiatives within academic libraries. The conclusion of the study is that purchasing and marketing workflows need to be redesigned to be universally applicable to all library users.


Acquisition services, electronic resources, workflow management, marketing, accessibility, inclusion, diversity, LibGuides, disability law

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ISSN 2574-3430

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